Shipping & Returns

The Chocolatier ships Monday through Friday to the Continental United States via UPS Ground. A $10.00 fee will be charged for any items returned to us with an incorrect address. The Chocolatier does not guarantee the quality nor the speed of delivery from our shipping vendors. Expedited service is available, call for details.


Do to certain destinations year round and certain months of the year (May - Oct) in other areas warm weather shipping & handling is required. Chocolate is not tolerant of heat above 70 degrees and thermal insulation will be required if temperatures are expected above this level. It will be the sole decision of The Chocolatier when thermal insulation and expedited shipping is required. Additional costs may be added to your order.

At times when temperatures are extreme we may delay shipment. During hot weather we do our best to protect your chocolates from melting, but we are not responsible for melted chocolates. No refund or reshipping of an order will be offered in the case of melting. Shipping is at customer's risk.

If expedited shipping is requireed please call us at 603-772-5253.


Unfortunately perishable goods such as food cannot be returned. We do however aim to please and we 100% stand behind our products. If for some reason you are not happy with your purchase please call and we will do the best we can to make good on it.